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Working
Smart whit Lotus Notes
A lot of companies
choose this program so that their employees can use Lotus Notes efficiently.
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Efficient Negotiation with Customers
With this program you
will learn how to quickly recognise different behaviours, styles and how to
negotiate efficiently with customers. You will also learn good process and
good attitudes to enhance a sale. You will know how to adapt your
behaviour while selling or negotiating.
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Teamwork
Management : Teambuilding
The main goal of this
program is to make teamwork easier and to understand its basic rules.
Learn how to motivate your team to reach your goals, to plan your projects and
to organise your work.
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Communication
and Influencing
This program will help
you to develop the proper skills for communication, in team work or in any interdependence
situation such as management, team projects. negotiations, sale or customers
service. Know how to influence positively while staying sensitive to
peoples interests, moods and concerns.
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How
to Prospect for Clients and Sell
Learn
how to develop habits that will allow you to develop sales by prospecting
efficiently. With exercises and simulated situations you will realise what you are
doing and what you could do to improve and how to improve what you are already doing.
Essential for all sales staff and customers service staff.
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Telephone Contacts - Customers Service
After
following this program, the participants will know telephoning techniques to
improve their communications with the customers and they will have the better knowledge
to greet and exchange with the customer.
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Conflict
Management
This
program will teach you an efficient approach for dealing with difficult customers and will
allow you to understand the rules on conflict management. You will learn how to manage difficult situations and what attitude to adopt in front of
someone who has an unpleasant attitude.
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Task Organisation and Time Management with Outlook
(Special for Brokerage, Banks and Insurance)
This programs allows
the participants to better master the Outlook software, to increase their
efficiency, to manage their priorities and to save time.
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Some
of these programs are admissible for UFC
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The ultimate goal of learning is not
knowledge, but the transformation of behaviour for a more efficient performance.
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